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Open your pg paus Legal terms

Our pg paus Legal page sets out how account access, wallet checks, personal data and policy requests work for you in Indonesia.

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POLICY HELP

Ask us about Legal account steps

A clear support route helps when a Legal question affects your account, wallet record or access status.

Account access If phone verification does not complete, contact our support desk with your account identifier and the step shown on screen. We can explain whether the issue relates to a Legal eligibility check, a mismatch in submitted details or a temporary access hold.
Wallet records For a DANA, OVO, GoPay or QRIS policy question, include the transaction reference and approximate date rather than your wallet PIN. We use that limited record to locate the case and explain how the payment entry is handled under our Legal terms.
Data requests To ask about stored account details, correction or deletion, identify the account email or phone number and describe the requested change. We confirm ownership before acting, then tell you whether a retention rule requires part of the record to remain.
DATA PRACTICES

Explore how our Legal policy works

We handle this Legal area through practical account controls rather than broad promises. The account path records verification and payment references, while device sessions help us spot unusual access.

Personal data

We collect the details needed to create and protect your account, including contact details supplied during phone verification. Payment references from DANA, OVO, GoPay, QRIS, bank transfer or virtual account may be linked to the account record for matching and case handling.

Cookies

Cookies can keep your session active and remember the page state used during a Legal or account step. They may also help us measure page use. Your browser controls whether cookies are accepted, though disabling them can affect account access and policy pages.

Account security

Phone verification is completed before account access, and we may compare account details with wallet records when a payment case needs checking. Never share your password, PIN or one-time code with a person claiming to handle a Legal request.

Record retention

We retain account, verification and transaction records for as long as needed for account administration, dispute handling or a legal duty. When a retention period ends, the record is removed or separated from direct account use where our process allows.

Changing your details

You can ask us to correct a phone number, contact detail or other account entry through the policy support path. We first confirm that you control the account, then assess whether the requested change affects verification, wallet matching or an existing transaction record.

Who to contact

Our support desk handles questions about the Legal notice, account eligibility, data use, cookies and payment records. Include the relevant screen or reference number, but remove passwords and wallet credentials. We will explain the applicable step instead of asking you to disclose secret access data.

Browse answers about pg paus Legal

These Legal answers address the questions you may have before opening an account or asking us to change an account record. We focus on access, data, cookies, payment references and contact steps so you can make a clear decision before using the service where local law permits.

The pg paus Legal terms cover account access, phone verification, personal data, cookies, payment references, retention and policy requests. They also explain that access depends on local law. Read the current wording before opening an account, especially if you plan to use DANA, OVO, GoPay or QRIS.

Yes, phone verification is part of the account access process. We use it to connect the account with the submitted contact detail and to reduce mistaken ownership claims. If verification stalls, contact support with your account identifier, not your password or one-time code.

DANA and QRIS references can be retained with the account record so we can match a payment event, investigate a receipt and answer a policy request. We do not need your wallet PIN. If a record is incorrect, send the reference and request a correction through support.

You can request a correction to an account phone number, contact detail or similar entry. We confirm account ownership before making changes because Legal checks may rely on those details. Some changes can require another phone verification step or may be limited by a retention duty.

We keep account, verification and payment records for the period needed for administration, dispute handling or a legal duty. After that period, our process removes the record or limits direct account use where allowed. Support can explain the applicable retention reason for your request.

Yes. Cookies can maintain your session, preserve a policy page state and help us understand page use. Your browser can reject or delete them. If you disable cookies, some account or Legal page functions may not work as intended during access.

Use our support desk for questions about eligibility, data use, cookies, account records or payment references. Include your account identifier and the relevant case or transaction reference. Remove passwords, wallet PINs and one-time codes before sending a request.

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